AI-powered features to build, manage, and grow modern digital commerce

• Choose from 100s of customizable templates using proprietary drag and drop features, that includes being able to upload Videos, Images, change font colors, background colors and many such pre-built efficiencies.
• Be able to create multiple websites or stores from single Administrative login with the ability to invite dealers or retailers (for eg.) to create their own specialized branded sites.
• Assign roles and permissions to end users to enhance their shopping experience
• Support for multiple languages and currencies.
• RESTFul API services for easy integration between eComchain and third-party applications such as Shipping Logistics or Fulfillment
• Upload catalog for Products and their SKUs along with customer information
• Set up Tax and shipping rates per location, product type or category
• Manage SEO at the Product and Category levels
• Mega Menu option for showcasing categories of products with a large number of options.

• Use Catalog page builder to configure the inner catalog pages and the Item Detail pages this includes, but not limited to, image upload, being able to modify the buttons or the content within a button.
• Be able to created unlimited product and SKU attributes with various levels of configuration that also shows up as facets or filters on the catalog page
• Advanced setup features related inventory include pricing at various levels of supply chain (eg. manufacturers, distributors, dealers and retailers) in addition to stock, supplier and warehouse management
• Search results rewrites and redirects with search engine friend URLs
• Moderate reviews
• Email on lowstock alerts
• Setup configurable products with the ability to upload images and text for each of the attributes assisting the shoppers
• Advanced pricing rules related to price breaks
• Batch updates to products using the admin panel
• Clickable bread crumbs
• Easy to setup product comparisons
• Product listing in a Grid or List format
• Filtered searched using various facets of the product
• Type ahead and Auto Suggest search options
• Bulk upload thousands of products and/or SKU's from a CSV file template
• Organic search

• Know your customers
• How frequently are your customers purchasing
• What are your customers purchasing
• Engage your customers
• Create a reward catalog for them to show with their earned points
• Run promotions
• Newsletter management
• Create Promotions and Coupons
• Setup related products
• Improve recommendations for customers – use account info, customer preferences, purchase history to deliver personalized messages and recommendations
• Provide a personal touch with chatbots with conversational commerce
• Identify exceptional target prospects – Predictive Marketing by capturing data of competitors’ websites
• Retarget potential customers – capture notable time spent on a product to display special offers on next visit
• Create Omni-channel personalization – eg. receiving push notification on mobile device while shopping
• Email campaigns for abandoned cart, promotions, discounts, reactivation

• Enable and Disable functionalities such as Guest checkout (for B2C Users), Enforce Login (for B2B Users)
• Be able to register an account at the beginning of the checkout process
• SSL security support for orders on both front-end and back-end
• Saved wishlist
• Special instructions place holder
• Shopping cart with tax and shipping estimates
• Tokenized Credit cards for PCI Compliance
• Integration with multiple Payment gateways and processors such as Chase Paymentech, Cybersource, Authorize.net, PayPal to name a few
• Turn on PO functionality to accept purchase orders with purchase limits

• Manage the Order & Quotes from the admin panel
• Orders created by the End Users can be integrated with ERP Applications such as Oracle E-Business Suite, SAP and many such platforms
• User can also Request for Quote which in turn can be converted to an Order using the Admin panel by the sales personnel or by the administrator of the site
• Emails are sent out to the end users when the Status of the Orders and Quotes are changed
• Additionally New Orders & Quotes can be created while the older Orders & Quotes can be duplicated
• Custom product choices and configurations can be changed directly during order creation, which Includes the ability to create new customers, or select existing customers, as well as select addresses, give discounts and assign custom prices
• An email is generated when administrator enter the Shipping Method with its tracking numbers for a particular Order
• Tracking an order is easier than ever with order statuses assigned to order states. A predefined list of order states (e.g. Booked, Closed, Shipped, Backorder)

• A Complete B2B functionality with the feature to add multiple users to an account and multiple accounts assigned to a site
• Customers can manage Address book with unlimited addresses
• Roles and permissions can be assigned at user level
• Every account has the ability to manage Wish list, Track Orders, set up billing and shipping addresses
• Includes Newsletter subscription management at a site
• Manage Product reviews at the account level
• Easy to use editable form generation feature for Contact Us, Registration and Login pages
• Multiple email templates (e.g. Order Creation, User Registration, Quote Approval, Password reset and others)
• Create Online Service requests with Knowledgebase management
• Enable Chat functionality with multiple chat rooms
• Be able to track invoices associated to the accounts

• Carousel type multiple images per product
• Product image zoom-in capability
• Display Related products
• Display Stock availability with easy to manage stock statuses
• Display custom tags for every product (e.g. New, Sale tags)
• Multi-tier pricing using price breaks
• SKU option selection based on product attributes
• Configurable products
• Add to wish list
• Share on Facebook

• Support for Multi-language, multiple currencies and tax rates for 180 countries using Cloud-based Avalara Tax platform
• Configurable list of countries allowed during registration
• Using Site Builder and Catalog page builder tools create a storefront optimized for mobile devices
• Supports iPhone, Android and Mobile Opera browsers.
• Supports the latest 3 versions of: Microsoft Chrome, Firefox and Internet Explorer
• All standard features required for a Mobile platform is included, such as
• Device-specific media capabilities for audio and video
• Apache SOLR based User-friendly search and results display
• Clean display of product detail pages
• Easy swipe between product images
• Zoom capabilities
• No ong-term maintenance costs with eases site update
Used Google’s preferred approach to optimizing mobile sites with SEO benefits for Mobile friendly storefronts

• Integrate with Google Analytics for broader enterprise reporting visibility
• Integrate with Google Tag Manager to support advanced marketing and event tracking
• Review analytics dashboards with multiple graph types for the following data sets
• Revenue in a week
• Revenue by City
• Revenue by day of week
• Abandoned Carts
• Top purchased products
• Products reviews

• Provide enterprise-grade customization options directly on the product detail page
• Customize the various description sections (called ‘Drawers’) from the admin dashboard for different product types and customer experiences
• Select varying SKU color swatches from the product detail page to dynamically update the product view based on the selected option
• Carry those customization details throughout checkout with the appropriate personalized product view and order context
• Support monograms, custom text, and artwork in varying formats and patterns with dynamic product personalization views
• Create and save custom projects in the platform database for future use, repeat orders, or later editing
• Use AI-ready personalization workflows to support richer configuration experiences and stronger conversion outcomes

Modern eCommerce generates signals across every customer interaction, from site search and product views to repeat orders, reviews, and browsing behavior. eComchain’s AI and data science capabilities help merchants turn those touch points into usable insights that support personalization, smarter merchandising, better demand visibility, and stronger revenue performance.

Convert your eCommerce store to full-fledged Multi-Vendor Marketplace using eComchain tools

eComchain Marketplace has an intuitive interface with an admin dashboard where administrators can add products, view categories, manage orders and sales, and configure supplier fee plans. AI-enhanced workflows can support marketplace operators with smarter merchandising, supplier visibility, and marketplace growth decisions.

With eComchain’s marketplace, an administrator will be able to perform the following activities

• Access supplier's profile, products, orders.
• Add multiple suppliers.
• Setup activate and disable supplier's administrative access
• Assign a product to any supplier.
• Synchronize products and orders from eComchain store to marketplace setup by the administrator

Enhance customer experience with eComchain POS system

Point of Sale or POS is an essential tool for modern retailers and business owners. eComchain extends the POS experience with omnichannel consistency so shoppers can access the same catalog, pricing, order tracking, and payment options online and in-store. AI-ready operational data can support better decisions across sales, inventory, and customer experience workflows.

• Display online merchandise with advanced visual product experiences that improve buyer confidence across enterprise storefronts.
• Use augmented reality to give customers a stronger sense of fit and context, improve engagement, reduce returns, and support faster purchase decisions.
• Combine 3D models with digital commerce experiences to create richer product understanding, while opening the door for AI-enhanced visualization and guided buying workflows.

A unique functionality for merchants with dealers and distributors, wherein merchants invite channel partners to set up their own specialized branded sites on the same platform with the same core feature set. This model supports enterprise B2B2C growth with stronger visibility and more scalable digital execution.

• Merchants (e.g. manufacturers) can increase their online sales channels and revenue with multiple specialized sites hosted by their Dealers and Distributors
• Merchants (e.g. manufacturer) implementing this model can generate additional revenue by upselling this platform when inviting Dealers and Distributors to setup their specialized sites
• Dealers and Distributors can upload their own line of products along with the merchants’ products

Merchants can receive technical specs or documents from customers when online orders are placed. The upload feature is available on the cart page before checkout, and administrators can review uploaded files through the order detail page. Files are stored in Amazon S3 for scalable enterprise storage and operational access.

B2B customers can upload a CSV file with item numbers and quantities for products they purchase frequently. This supports faster enterprise ordering workflows by adding those items directly to the cart so the customer can continue with the normal checkout process.

eComchain integrates with ERP systems including Oracle EBS, SAP, JD Edwards, Microsoft Dynamics 365, and other enterprise platforms. These integrations support critical commerce workflows such as:

• Order Creation
• User Registration
• Account Management
• Inventory Management
• Quotes
• Complex Pricing calculations

eComchain allows merchants to accept subscription-based payments using supported payment gateways such as PayPal. Registered customers can subscribe to configured plans, helping businesses support recurring revenue models, longer-term customer relationships, and AI-informed retention opportunities.

Multiple price lists can be associated with customer accounts. This is especially useful for B2B users with negotiated pricing based on commercial terms and agreements. The catalog displays the correct price list for the logged-in user, supporting enterprise pricing governance and more personalized buying experiences.

Solr search provides merchants with features such as Type Ahead, Auto Suggest, and advanced natural language processing to improve the speed, quality, and relevance of search results. It also supports faceted search to help shoppers find products faster, with AI-ready discovery workflows layered on top.

Implement loyalty programs that provide incentives to frequent shoppers and increase customer retention. This includes marketing campaigns that send emails to loyal customers about reward status and promotions, with AI-ready audience targeting and redemption rules managed through the admin dashboard.

Merchants can set up automated marketing email reminders for abandoned carts and wish lists. Using HTML-based email templates, teams can send more personalized communications, with AI-ready segmentation and targeting opportunities to improve campaign performance.

Useful for merchants whose sales teams review quotes before pricing and processing the order. Emails are sent when quotes are approved and converted into orders, and the content of those messages can be managed through eComchain templates available in the dashboard to support more controlled enterprise quote-to-order workflows.

Merchants can create multiple specialized B2B and B2C sites administered and customized through the proprietary Site Builder. This supports enterprise multi-brand and multi-channel strategies, with each site previewed and accessed in separate sessions.

Every B2B registered user is assigned an account and associated site access. Only registered B2B users with valid account credentials can access the site after successful login, supporting stronger account governance.

Improves performance when catalog and product-related pages are cached, helping enterprise storefronts deliver faster customer experiences under heavier traffic conditions.

Roles and permissions can be used to manage various functions such as checkout access, order creation, and address creation, helping enterprise teams maintain stronger control over user behavior and workflow governance.

API-driven next-gen eCommerce

eComchain delivers a true microservices architecture with its API-driven eCommerce platform, where the frontend is fully decoupled from the backend. This allows teams to launch multiple storefronts across different front-end technologies with greater agility and enterprise flexibility.

Mitigate Scaling challenges

With a microservice architecture, the frontend and backend can be scaled independently depending on traffic. Heavy frontend traffic does not need to disrupt backend operations, supporting more resilient enterprise performance.

Being Open

With eComchain’s open technology approach, teams can accelerate innovation and enable faster implementation. Decentralized development workflows make it easier for developers to collaborate and get to market faster.

Pick & Choose

Being technology agnostic allows businesses to choose service providers based on strengths and use only what fits their business processes, with each microservice serving a clear business function. This makes the platform more adaptable for enterprise needs.

The blockchain capabilities deployed by eComchain support secure enterprise commerce workflows such as:

Blockchain in eCommerce can streamline and secure the handling of payments, supply chain visibility, digital certificates, and transaction validation. For enterprise merchants, it adds a stronger layer of trust, traceability, and operational accountability across connected commerce workflows, while complementing AI-driven monitoring and decision support.

• Creation of a digital asset and storage of the digital proof or certificate on Etherum, offering the blockchain technology.
• Transmission of the digital asset or certificate (file sharing)
• Validation of the digital asset using the signature stored on Ehterum and validation of the same using a checksum algorithm. This step also verifies if the institution that created the digital asset (or a certificate) is a legitimate entity in itself.

Utilizing modern B2B commerce procurement solutions enables a company to sell online rapidly without having to leave its internal systems.

Punchout capabilities also support AI-ready buying insights and a stronger enterprise procurement experience.

• Single sign-on through the buyer’s procurement system
• Personalized catalogs for easy product search
• Accurate orders with streamlined workflows
• Increase Customer Retention
• Enhanced User Experience
• Reduce Maintenance
• Become a preferred Supplier

eComchain has tools that simplify online scheduling, booking, dispatching, and payments. These capabilities help extend storefront availability, publish service hours, and let clients book or reschedule appointments while supporting more organized enterprise service operations and AI-ready planning workflows.